Operations & Maintenance

Gaining peace of mind by delivering uptime

How a data center is operated and maintained plays a significant role in achieving site availability. We take full accountability off your shoulders and on to ours, backed and supported by the extensive resources of Lee Technologies. Recognizing that customers all have different risk profiles and budgets, we deliver best-in-class data center facility operations programs tailored to your needs.

That's one reason why so many organizations, from Fortune 1000 companies to government agencies, count on Lee Technologies to operate and manage their business-critical facilities smoothly and efficiently. Our Operations and Maintenance team helps you weigh the options and create a comprehensive plan that matches your exact requirements.

Our proven methodology is easily repeatable and deployed across multiple sites and locations. It addresses all of the business-critical requirements of the data center environment, including performance, availability, system complexity and accountability. To ensure operational success, we have established a comprehensive set of criteria that cover the following areas:

• Personnel management
• Training
• Documentation
• Processes and procedures
• Quality systems
• Specialized support systems

Managed Services

Every second of every day, we keep vigilant watch over your data center infrastructure so you don't have to staff your facilities 24/7. With our off-site Managed Services, we take complete responsibility for your facilities’ operations and maintenance. Lee Technologies provides a comprehensive solution that encompasses all aspects of proper maintenance practices, including:

• All hardware  
• Vendor management
• Preventative maintenance scheduling
• Emergency response
• Critical site documentation
• Supervised maintenance

Our in-depth maintenance programs ensure that critical systems work as designed. Our thorough preventative and predictive maintenance practices, along with our proven methodologies, such as Methods of Procedure (MOPs), and Standard Operating Procedures (SOPs), reduce the risk of human error and help predict and prevent failures.

Facility Operations

Even the most advanced technology is only as good as the people that maintain and operate it. With so much at stake, you don’t want to trust your mission-critical operation to just anyone. In fact, many studies show that the number one cause of data center downtime is human error. And in today’s marketplace, finding, keeping and training qualified personnel has become more challenging than ever.

Our on-site Facility Operations Solution places highly-trained and certified specialists at your site, so you have more time to focus on your core business. We conduct preventative and corrective maintenance activities, supervise outside vendors, perform daily walkthroughs, and develop stringent operational procedures based on best industry practices and Lee Technologies' vast expertise. And since our technicians have worked in the world's most advanced data centers, you benefit from a pool of knowledge that is unsurpassed in the industry.

Our proven screening and hiring process has been carefully designed and refined to identify candidates with qualifications that are ideal for the most demanding environments. And, after they are selected for the Lee Technologies' Team, our Facility Resource Technicians receive ongoing training to provide the highest standards of performance and a comprehensive understanding of the technologies behind critical system operations. At Lee Technologies, we attract the best, and work to keep our employees and our customers happy.